Privacy Policy
Ebony Guitar Music House ("we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access or use our website (the "Website") and our services.
Last Updated: 24/03/2026
1. Acceptance of This Policy
By accessing or using our Website, you agree to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Website.
2. Information We Collect
We may collect the following types of personal data:
2.1 Information You Provide Directly
Full name
Email address
Phone number
Billing and shipping address
Account login details (if applicable)
Any information you provide when contacting us or participating in promotions, surveys, or support requests
2.2 Transaction Information
Order details
Purchase history
Payment information (processed securely via third-party providers; we do not store full payment details)
2.3 Automatically Collected Information
IP address
Browser type and device information
Pages visited and interaction data
Referring/exit URLs
2.4 Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve user experience
Remember preferences
Analyse website performance and traffic
You may disable cookies via your browser settings, but some features of the Website may not function properly.
3. How We Use Your Information
We use your personal data for the following purposes:
To process and fulfill orders, including delivery and returns
To communicate with you regarding orders, enquiries, or customer support
To manage your account (if applicable)
To improve our Website, products, and services
To detect and prevent fraud or misuse
To comply with legal and regulatory requirements
Marketing Communications
We may send promotional emails, SMS, or WhatsApp messages if you have opted in. You may unsubscribe at any time via the provided link or by contacting us.
4. Sharing of Information
We do not sell or rent your personal data.
We may share your data with:
Delivery and logistics partners
Payment gateway providers
IT service providers (e.g., hosting, analytics)
Business partners (e.g., warranty, repair, or service support)
Authorities or regulators when required by law
All third parties are required to protect your data and only use it for intended purposes.
5. Data Storage and Security
Your data may be stored on secure servers, including cloud-based services which may be located outside Malaysia. We take reasonable steps to ensure that such providers comply with data protection standards comparable to the PDPA.
We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, disclosure, or misuse.
6. Data Retention
We retain personal data only for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal, tax, or accounting obligations
7. Your Rights
Under the PDPA, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Withdraw consent for processing
Request deletion where applicable
To exercise your rights, please contact us using the details below.
8. Children’s Privacy
Our Website is not intended for children under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from children without such consent.
If we become aware that such data has been collected, we will take steps to delete it.
9. Third-Party Websites
Our Website may contain links to third-party websites or services. We are not responsible for their privacy practices, and you are encouraged to review their policies before providing any personal data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Website constitutes acceptance of the updated policy.